Is the customer always right? Is customer service a thing of the past? Does anyone even care anymore? Is customer service quaint like "sir" and "ma'am?" In the world of Home Depot and Super WalMart stores we have learned to rely on ourselves. Store designers try to train us on where to look for the products we want so that we don't need any service. It is all self serve.
Which businesses provide customer service these days; your favorite restaurant, your city government or maybe it is your local grocery store? When you walk into these places do you feel like an invited guest or a nuisance?
I want to know all about your experiences; the good, the bad and the ugly. Everything from crummy waitstaff to crummy mechanics, no story is unworthy for this endeavor.
My mission is to collect anecdotal data related to customer service and compile some sort of database/knowledge base that may someday tell the real story of customer service. Though I am one guy with a mission, I am hoping to access the whole of humanity (well maybe I should narrow it down a bit). Regardless of how big or small it becomes, it starts right now.
Take a minute and leave your comments. You never know when you might see them again:-)
Friday, November 19, 2004
Fight Crime with Education
Fight Crime with Education. No I don't mean sending a bunch of teachers out with rulers to subdue drug dealers. However, sending them out before they become drug dealers and before they enter school might actually be the ticket.
Little controvery exists suggesting that education equals a negative. Quite the contrary. Conventional wisdom and modern research tell us that education has the power to eliminate many of our social ills. I don't live in a fantasy world where people stop preying on other people just because they are educated, but in my world people with an education become people with opportunities and people with opportunities are not as quick to jeopardize their future by breaking the law.
Take a look at the following article from the Washington Times:
http://washingtontimes.com/national/20041119-120848-3361r.htm
It won't be cheap, but sound investments seldom come cheaply; the upside is priceless.
Little controvery exists suggesting that education equals a negative. Quite the contrary. Conventional wisdom and modern research tell us that education has the power to eliminate many of our social ills. I don't live in a fantasy world where people stop preying on other people just because they are educated, but in my world people with an education become people with opportunities and people with opportunities are not as quick to jeopardize their future by breaking the law.
Take a look at the following article from the Washington Times:
http://washingtontimes.com/national/20041119-120848-3361r.htm
It won't be cheap, but sound investments seldom come cheaply; the upside is priceless.
Arafat Endorsed Kerry
.I know this is old news already, but people need to understand that the same foolish "global" community that supported Kerry also awarded Arafat the Nobel Peace prize. It appears that the majority of American people figured that out, as well. While Bush didn't win in a landslide he did certainly win and the country shows a significant divide in ideaology. Typically urban areas overwhelmingly supported Kerry (or actually disliked Bush), but....
that was then this is now:
So, what is the deal with people with losing bumper stickers on their cars. I don't really want any bumper sticker on my car anyway, but if I have one that brands me a loser that is especially bad. Honestly, if you still are holding onto that Gore for President sticker quit. You need to move on. Put your energy into today and tomorrow. Yesterday has sailed and so has your respect.
Based on the "work" being done by the current controlling party all the Democrats need to do is come up with a unified message. Something they seem unable to do. Why can't we have someone from the people representing us. Not a career politician. Someone that really doens't want to job of a politician to represent our concerns. Not a bunch of people that are more worried with being re-elected than they are with getting something done.
Democrats, this is your election to lose!
that was then this is now:
So, what is the deal with people with losing bumper stickers on their cars. I don't really want any bumper sticker on my car anyway, but if I have one that brands me a loser that is especially bad. Honestly, if you still are holding onto that Gore for President sticker quit. You need to move on. Put your energy into today and tomorrow. Yesterday has sailed and so has your respect.
Based on the "work" being done by the current controlling party all the Democrats need to do is come up with a unified message. Something they seem unable to do. Why can't we have someone from the people representing us. Not a career politician. Someone that really doens't want to job of a politician to represent our concerns. Not a bunch of people that are more worried with being re-elected than they are with getting something done.
Democrats, this is your election to lose!
Wednesday, November 17, 2004
America's First (Black) Woman President
President Rice. Wow! I like the sound of that. Would those "crusty old white guys" really nominate and elect a black woman? The short answer is I don't know, but I would love for this country to explore it further. Though some less enlightened folks may not be ready, I think many more would be quite eager see it happen.
For example, most Ca Republicans view things in a more progressive light. They learned that existing in a "blue" state means compromise. Native Californians come by this progressive slant naturally. It must be something in the water or maybe it's the cheese. Nevertheless, Conservatives in the Golden State learned to pick their battles wisely. Instead of trying to ram through a conservative social agenda, they focus on a conservative fiscal agenda. Our very popularly elected governor personifies this compassionate conservatism.
The big guns of the Republican party now appear to be more moderate in their social views making them more palatable to moderate Democrats. Those same moderate Dems and Independents looking for something less partisan might find President Rice a good compromise. Condoleezza Rice's conservative views do not sit well with the Far Left, but the Far Left leaders of the Democratic party don't have the support of most Americans including more moderate Dems and conservative leaning Independents.
So, I nominate Condoleezza Rice for the 2008 Republican ticket.
Well, that's what I think. How about you?
THIS PROVES MY POINT ABOVE. CHECK OUT THIS ARTICLE AND SUPPORTING LINK. LEFT LEANING CARTOONISTS ARE ALREADY CHOKING ON THEIR STUPIDITY http://hundredpercenter.blogspot.com/
For example, most Ca Republicans view things in a more progressive light. They learned that existing in a "blue" state means compromise. Native Californians come by this progressive slant naturally. It must be something in the water or maybe it's the cheese. Nevertheless, Conservatives in the Golden State learned to pick their battles wisely. Instead of trying to ram through a conservative social agenda, they focus on a conservative fiscal agenda. Our very popularly elected governor personifies this compassionate conservatism.
The big guns of the Republican party now appear to be more moderate in their social views making them more palatable to moderate Democrats. Those same moderate Dems and Independents looking for something less partisan might find President Rice a good compromise. Condoleezza Rice's conservative views do not sit well with the Far Left, but the Far Left leaders of the Democratic party don't have the support of most Americans including more moderate Dems and conservative leaning Independents.
So, I nominate Condoleezza Rice for the 2008 Republican ticket.
Well, that's what I think. How about you?
THIS PROVES MY POINT ABOVE. CHECK OUT THIS ARTICLE AND SUPPORTING LINK. LEFT LEANING CARTOONISTS ARE ALREADY CHOKING ON THEIR STUPIDITY http://hundredpercenter.blogspot.com/
Tuesday, November 16, 2004
Can't Outsource This American Job
Outsourcing, the buzzword of the political season. Unfortunately, those that lose their jobs to overseas competition won't find much solace in these words. However, a uniquely American job still exists that can never be outsourced. The American Cowboy!
American Cowboys learned their craft from South American Gauchos and Mexico Vaqueros, but the American Cowboy truly embodies the spirit of America. The world first learned about them through dime novels and then through movies. Both of these mediums depicted cowboys in a somewhat fictional manner. Nonetheless, this American institution gave birth to the modern sport of Rodeo and even America's leaders from Theodore Roosevelt to George W Bush claim this rich heritage.
America exports the cowboy image around the globe, which personifies the American spirit; wild, independent and free. Often these values seem misunderstood by the global community as brutish, pig-headed and undiplomatic. Even America's closest allies quickly point to these values as weaknesses rather than strengths. But when the world community looks for a defender of freedom the American Cowboy gets a phone call. Think about it for a minute. When the non-threatening soft spoken government bureaucrat fails and you need a champion you start looking for a rough and tumble sort of fellow.
To quote Waylon Jennings and Willie Nelson, "Those that don't know him won't like him and them that do sometimes don't know how to take him. He ain't wrong he's just different". One could describe America the same way. Never looking for a fight, but never turning away from one either, especially when the stakes include freedom. Outsourcing this job will never happen.
American Cowboys learned their craft from South American Gauchos and Mexico Vaqueros, but the American Cowboy truly embodies the spirit of America. The world first learned about them through dime novels and then through movies. Both of these mediums depicted cowboys in a somewhat fictional manner. Nonetheless, this American institution gave birth to the modern sport of Rodeo and even America's leaders from Theodore Roosevelt to George W Bush claim this rich heritage.
America exports the cowboy image around the globe, which personifies the American spirit; wild, independent and free. Often these values seem misunderstood by the global community as brutish, pig-headed and undiplomatic. Even America's closest allies quickly point to these values as weaknesses rather than strengths. But when the world community looks for a defender of freedom the American Cowboy gets a phone call. Think about it for a minute. When the non-threatening soft spoken government bureaucrat fails and you need a champion you start looking for a rough and tumble sort of fellow.
To quote Waylon Jennings and Willie Nelson, "Those that don't know him won't like him and them that do sometimes don't know how to take him. He ain't wrong he's just different". One could describe America the same way. Never looking for a fight, but never turning away from one either, especially when the stakes include freedom. Outsourcing this job will never happen.
Monday, November 15, 2004
The Savvy One Explained
I do not purport to know more than anyone else. I pray only for wisdom and hope for sanity. Not a sage for the ages, but a student of life. No subject escapes my opinion; science, nature, politics, music or entertainment. I am a renaissance man!
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