Is the customer always right? Is customer service a thing of the past? Does anyone even care anymore? Is customer service quaint like "sir" and "ma'am?" In the world of Home Depot and Super WalMart stores we have learned to rely on ourselves. Store designers try to train us on where to look for the products we want so that we don't need any service. It is all self serve.
Which businesses provide customer service these days; your favorite restaurant, your city government or maybe it is your local grocery store? When you walk into these places do you feel like an invited guest or a nuisance?
I want to know all about your experiences; the good, the bad and the ugly. Everything from crummy waitstaff to crummy mechanics, no story is unworthy for this endeavor.
My mission is to collect anecdotal data related to customer service and compile some sort of database/knowledge base that may someday tell the real story of customer service. Though I am one guy with a mission, I am hoping to access the whole of humanity (well maybe I should narrow it down a bit). Regardless of how big or small it becomes, it starts right now.
Take a minute and leave your comments. You never know when you might see them again:-)
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